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Utilities Department creates communications

Utilities Department creates communications
December 07
11:03 2018

Winston-Salem/Forsyth County Utilities has hired two staff members for its newly-created communications team. Gale Ketteler started Oct. 8 as utilities public information officer and Kira Boyd began Sept. 24 as utilities services communications coordinator.

Ketteler moved to the Triad in 2014 and has decades of experience at radio and television outlets, along with stints in marketing and public relations at nonprofits. Boyd earned a master’s in journalism from Northwestern University after working as a community educator. Her most recent media position was as a news producer at a local news station.

Courtney Driver, the utilities director, said, “As our new communication plan took shape, the goal of remaining a top-performing utility led to the decision that we require dedicated professionals to promote the value of our services for the public. Gale and Kira have both worked in broadcasting and will provide a new dedicated point of contact for the media.”

The communications team will focus on sharing Winston-Salem/Forsyth County Utilities news and give a voice to the staff, who provide the water, sewer and solid waste services that people tend to take for granted. They will also implement public education campaigns.

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